Technical Documentation, Product Support and Training

Try thinking beyond the internal organization. Allow the marketing, service and engineering departments to focus on marketing, service and engineering objectives.

An alternate approach to a product support project.

note padMany businesses rely on a blend of full-time and part-time employees in attending to basic operational needs. Typically, these workers will be recruited/managed by technical staffing companies.

T-Pro Services wants to help reduce the middleman expenses that add little to the bottom line using Adobe Illustrator, Photoshop, FrameMaker, InDesign, QuarkXpress, Markzware and others.

Edgar Dale once said...

"We remember 10% of what we read, 20% of what we hear, 30% of what we see, 50% of what we see and hear, 70% of what we discuss with others, 80% of what we personally experience..."

If you want your customers to remember you, T-Pro Services would like to help. We provide the experience for broad-based technical support, including:

Please review our samples to see how you can put a new face on your product support. T-Pro Services will help you plan, create and maintain support materials for your product and customers.

Review your needs and share with us what you have in mind.

Background Information

IH 1680 CombineTom Temeyer is a well-rounded technical support professional who began his career at International Harvester in the Combine Test and Development Department. His expertise was optimizing machine performance in a variety of crops and under varied circumstances. Results were communicated back to the engineering staff.

After a merger with J I Case, he worked in the North American Tractor Field Test Department and later spent nearly five years conducting Service Training to Dealer and Company personnel at the corporate Service Training facility in Racine, Wisconsin.

Trashmaster Landfill CompactorTom joined Rexworks, Inc. to apply his technical training and support techniques to the Landfill Compactor, Material Reduction Grinder, and Cement Mixer Truck Body industries.

With Tom's guidance, Rexworks product training and support advanced to a level only seen with much larger companies. This resulted in dramatic sales increases for Rexworks' premier product, the 3-90C Landfill Compactor. Tom developed similar strategies for other Rexworks products (material reduction grinders and concrete mixer trucks).

Electronically editable documentation and illustration allowed the materials to be updated on a continuous basis to assure customers had complete and correct materials. All materials were printed from a PDF format as needed.

TproWhen the Rexworks landfill and grinder products were acquired by CMI, Inc. in 1997 he ventured out to form T-Pro Services. Since then, Tom has used his experience and background to enhance product support in training/support materials and eliminate work slow downs to keep products moving.